You are welcome to return products within 7 days of receiving them. Every case will be carefully reviewed as our goal is to keep you happy. We can offer an exchange, a refund or a store credit on your payment amount excluding shipping costs. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear and due to health reasons, we cannot accept earring returns. Returns that do not meet these requirements are accepted at the discretion of Allure Creativity. Upon receipt, returns are processed and refunded within 7-10 working days and confirmation will be communicated via email. Due to varying processing times between payment providers, please note that refunds can take up to 10 working days to show on your account. Customers are responsible for return shipping fees and all returned parcels remain the responsibility of the customer until received by Allure Creativity.