We’re so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged, please notify us immediately so that we can ensure the situation is rectified. If you can, please do take a photo of the damaged item as this helps us improve the way products are sent. Damaged products must be reported us within 7 days of receipt, be sure to include your order number. We will contact you with next steps.